Terms of Service

Use of Site

You agree that your use of this website and the content herein is for lawful purposes only.  Therefore you may only use this site to browse content relating to queries, which you are dully authorised for pertaining to the applicable user agreements as referenced herein.
You may only make legitimate enquiries and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent enquiries. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. 'Deep-linking', 'embedding' or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

User Agreements

By subscribing to any Services offered by us, you acknowledge and agree to abide by the terms and conditions of the applicable Service Agreement/s as published and updated from time to time under this section of this site.
Further by accepting these terms, you acknowledge that you have read and understood the terms and conditions of the Agreement/s contained in this section about the use of any applicable Service/s you subscribe to and have accessed and read the relevant documents:

Compliance Services

Compliance Services Agreement

Intermediary Services

Asset Valuation Agreement

Intermediary Agreement

Compliance Procedure

Investment Switch User Agreement

Client Consent Form

Astute Medical Aid Switch Agreement

Service Provider

Service Provider Policy

Card Processing Policy

Privacy Policies

Astute Cookie Policy

Astute Privacy Policy

Astute Website Privacy Policy

Astute PAIA Manual

Customer Complaints Process

Astute Customer Complaints Process

Disclaimer of Warranty

The contents of this site are provided "as is" without warranty of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for any purpose and non-infringement.
The owner of this site, the authors of these contents and in general anybody connected to this site or sub-contracted to attend to this site in any manner, from now on collectively called "Providers", assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Our Rights

We reserve the right to:

1. modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or

2. change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

3. We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot access and/or use any part of the Website or in the event of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other than what is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. The aforementioned information shall be used to improve the Site, analyze trends, and administer the Site.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Click for more information:
Astute Website Privacy Policy
Astute Privacy Policy

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Click for more information:
Astute Cookie Policy

Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentation or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

Delivery Policy

When you make an enquiry we will provide you with the data available to us for the past 45 days. We do not guarantee the delivery of the report via an email. It is your responsibility to ensure the correctness of the email supplied.


We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).


By accessing this website, information and the content contained herein, you agree to the application of South African law to govern all matters between you and us and to the exclusive jurisdiction of the courts of South Africa.  Notwithstanding the aforementioned, we reserve the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

Physical Address

Building 2
Corporate Campus
74 Waterfall Drive
Waterfall City

Postal Address

PO Box 2958

Contact Details

Email address:  Support@astutefse.com

Phone: 0861 ASTUTE or 0861 278883
Fax: +27 11 447 5018/086 670 0041