Welcome to Astute Online
TEMPORARY DISRUPTION IN SERVICE
Astute Financial Services Exchange is aware that there are certain Iress and X-Plan users who are currently experiencing connectivity issues with the system and we are in the process of assisting Iress to resolve these issues.
Some of Astute’s other FNA partners are also being affected by this disruption in service. We apologise for the impact that this has had on your business and will continue to update you as we receive progress updates from Iress.
In the interim, should you require any client information, please access Astute Online for these services on: www.astutefse.com/online
DIGITAL CONSENT FUNCTIONALITY IS NOW AVAILABLE FOR CCP USERS
How it works
- Once you logged into the system tick the Obtain digital consent tick box.
- Enter the clients required details and continue.
- Your client will receive an SMS and can provide consent by clicking on the link and then accept.
- As soon as consent is provided your transaction will be processed.
- Go to My Clients to view and manage all your Digital Consent clients.
- For more information refer to the Training tab in the menu bar.
How to reset your Astute Online password:
Reset your password in three easy steps. Kindly ensure your contact details are always updated.
Step 1: Reset Password
- Click on the Forgot Password and PIN hyperlink
- On the Forgotten Password screen, type in your existing Username/ ID Number > then click on the Reset Password button.
Step 2: Obtain a PIN
Step 3: Create a Password and PIN
- In the email, click on the Change Password hyperlink and complete the Change Password screen.
* One Time PIN - is the temporary PIN that was received via SMS from Astute Online.
* The New PIN - you need to create your own PIN from the one you received. The PIN entered here, is the one to use when logging into the system.
- Click on the Change Password button to save your details and login to Astute Online.
Need Help? Get in Touch!
Our dedicated Service Desk is ready to assist you:
Call: +27 861 ASTUTE (278883)