Quick Guides

The Quick Guides below are simplified extracts from the comprehensive manuals on how to perform certain functions on the different Products.

 1.  General Queries

       First Time Login

       Forgot Password and/or PIN


 2.  Administrators

      Comprehensive Manual

       Create:  User Profile / Group

       Search:  Power Search / User Profile


 3.  CCP Users

       Manual Process: Create a Request and View the Response

       Digital Consent:  Submit a CCP Request using Digital Consent and View the Response

       Asset Valuation Service (AV):  Search for a Property and Download the Valuation Report

       Card Payment Solution (Update Billing):  Change from Debit Card to Credit Card Recurring Payments


       Comprehensive Manual


 4.  Financial Service Provider Enquiry System (FSP-E)

       DOFA and RE:  Submit a Request and Analyse the Report

       Transacting on the Front-End 

       Comprehensive Manual


 5.  Life and Claims (LC)

       Search Function

       Capture a Life Notification

       Capture a Claim Notification

       Comprehensive Manual


 6.  Replacement Register (RR)


       Comprehensive Manual

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